FAQ – Frequently Asked Questions

🛍️ Orders

How do I place an order?

Add the desired items to your cart, then follow the payment steps. You will receive an email confirmation as soon as your order is validated.

Can I modify or cancel my order?

Contact us as soon as possible via our contact form. If the order has not yet been shipped, we will do our best to modify or cancel it.

How do I track my order?

A confirmation email with a tracking number will be sent to you once your order has been shipped. You can track your package directly from the link provided.

🚚 Delivery

What are the delivery times?

Delivery times generally vary between 7 and 15 business days depending on your location. We work with reliable suppliers to guarantee you the best possible experience.

Do you deliver internationally?

Yes, we deliver to many countries. Shipping costs and delivery times may vary depending on the destination.

Are shipping costs included?

Shipping costs are calculated automatically at checkout based on your delivery address.

💳 Payment

What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express), as well as Shop Pay and other secure methods.

Is my payment information secure?

Absolutely. Our store uses SSL encryption and is powered by Shopify, one of the most secure e-commerce platforms in the world.

🔄 Returns & Refunds

What is your return policy?

You have 30 days after receiving your order to contact us in case of a problem. Items must be in their original condition.

How do I initiate a return?

Contact our customer service via the contact form, indicating your order number and the reason for the return. We will guide you through the next steps.

When will I be refunded?

Once the return is approved, the refund is processed within 5 to 10 business days to your original payment method.

📦 Products

Are the products of good quality?

We carefully select each product to offer you a premium experience. Your reviews and feedback help us maintain this standard.

Are the product photos true to reality?

We do our best to ensure that the photos accurately represent the products. Slight color variations may exist depending on the screens.

📞 Customer Service

How can I contact you?

You can reach us via live chat on our store or via our contact form. We respond as soon as possible.

What are your availability hours?

Our team is available from Monday to Friday. For urgent requests, leave us a message and we will respond as soon as possible.